At Deluxeduvets, we aim to provide a smooth and hassle-free shopping experience, including quick and reliable shipping. Below is our detailed shipping policy to help you understand how we handle shipping for your orders.

1. Processing Time

All orders are processed and shipped within 1-3 business days of receiving your payment. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you will receive a tracking number via email to track your package.

2. Shipping Methods and Rates

We offer two main shipping options:

  • Flat Shipping: $4.99 (Standard Shipping)
  • Express Shipping: $9.99 (Faster Delivery)

We want to ensure our customers have affordable and flexible options when it comes to shipping, whether you need your order delivered quickly or are looking for a more budget-friendly solution.

3. Free Shipping

We offer free standard shipping on orders over $150 within the United States. To qualify for free shipping, your order total must exceed $150 before taxes and shipping charges are applied. Free shipping is automatically applied at checkout, so you don’t need to enter any special codes.

4. Shipping Locations

We currently offer shipping within the United States. At this time, we do not ship internationally. However, we are working to expand our shipping options, so please check back for updates.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your package and see when it will arrive at your delivery address.

6. Delivery Time

Delivery times vary based on your chosen shipping method and location.

  • Flat Shipping (Standard Shipping): Generally takes between 5-7 business days.
  • Express Shipping: Generally arrives within 2-3 business days, depending on the delivery area.

Please note that these delivery times are estimates and may vary depending on factors such as weather conditions, holidays, and other external factors.

7. Shipping Address

Please make sure that your shipping address is correct at the time of checkout. Deluxeduvets is not responsible for any delays or issues that arise from incorrect or incomplete shipping addresses. If there is an error with your address, please contact our customer service team at service@deluxeduvets.com as soon as possible to update the details.

8. Shipping Delays

While we do our best to ensure that all orders are processed and shipped on time, occasional delays may occur due to factors outside of our control, such as weather conditions or carrier delays. We appreciate your understanding and patience if such delays occur.

9. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at service@deluxeduvets.com. We will assist you in filing a claim with the carrier and resolving the issue. Please ensure that you have your tracking number and photos of any damaged items when reaching out to us.

10. Customs Duties and Taxes

Currently, we do not ship internationally, so customs duties and taxes are not applicable. However, for future reference, if international shipping becomes available, customs duties and taxes may be levied by the destination country, and the customer will be responsible for any additional fees.