At Deluxeduvets LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with us in other ways. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide you with an efficient and personalized shopping experience. The information we collect includes:

  • Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect your name, email address, phone number, billing address, shipping address, and payment details.
  • Payment Information: We do not store your full payment card details. Payment transactions are processed securely by third-party payment processors, and we only retain essential information related to your purchase, such as transaction IDs and order details.
  • Browsing and Usage Data: We collect data related to your use of our website, such as IP address, browser type, device type, pages visited, and time spent on our site. This data helps us improve the functionality and user experience of our website.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, track your preferences, and analyze website traffic. For more details, refer to our section on Cookies below.

2. How We Use Your Information

We use your personal information to improve our services and provide a seamless shopping experience. Specifically, we use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and delivering your products, and notifying you of order updates.
  • Customer Service: To respond to your inquiries, process returns and exchanges, and provide assistance related to your account or purchases.
  • Marketing and Communication: To send you promotional emails, newsletters, and updates about new products, sales, and events. You can opt out of receiving marketing communications at any time.
  • Improving Website Functionality: To analyze website usage patterns, identify technical issues, and optimize user experience.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, and to protect our rights and property.

3. How We Protect Your Information

We take your privacy seriously and use industry-standard security measures to protect your personal information. This includes encryption technologies (such as SSL) to secure sensitive data during transmission. Access to your personal information is restricted to authorized personnel only.

However, no method of online transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are also responsible for keeping your account credentials confidential.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and to collect information about how you use our website. Cookies are small text files stored on your device that help us remember your preferences and provide personalized content.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features on our website.

We also use third-party analytics tools (such as Google Analytics) to help us understand how visitors interact with our site. These tools may collect anonymized information, including IP addresses, for reporting purposes.

5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to fulfill the following purposes:

  • Shipping and Delivery: We may share your address with shipping carriers to deliver your order.
  • Payment Processing: We use third-party payment processors to securely handle your transactions.
  • Marketing and Advertising: We may share anonymized data with marketing partners to tailor advertisements and improve the effectiveness of our marketing campaigns.
  • Legal Compliance: We may disclose your information if required by law, in response to legal requests, or to protect our rights or the safety of others.

We ensure that any third-party partners we work with adhere to strict data protection and privacy practices.

6. Your Privacy Rights

You have certain rights regarding the personal information we hold about you, including:

  • Access to Your Information: You can request a copy of the personal information we hold about you.
  • Correction of Information: You can update or correct your personal information if it is inaccurate or incomplete.
  • Deletion of Information: In certain circumstances, you can request the deletion of your personal information, subject to applicable laws and regulations.
  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails at any time by following the “unsubscribe” link in our emails or contacting us directly at service@deluxeduvets.com.
  • Cookies Preferences: You can manage your cookie preferences through your browser settings.

If you would like to exercise any of these rights, please contact us at service@deluxeduvets.com.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by Deluxeduvets LLC. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

Deluxeduvets LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

By continuing to use our website after any updates to this Privacy Policy, you consent to the revised terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: service@deluxeduvets.com
Address: 265 E River Park Circle, Fresno, CA, 93720